If you're not completely satisfied with your order, you may return purchased products within 14 days from the date you received them. Returned items must be unused, complete, and in their original packaging. Please note that gift cards, custom sizes, and special orders, including bespoke pieces, cannot be returned for a refund.

We do not offer direct exchanges. If you'd like a different item, please return your order and place a new one.Before sending anything back, contact us at hello@mannstromjewellery.com.

Once we receive and inspect the returned items and confirm they meet the return conditions, we will refund your payment. Shipping costs, both domestic and international, are non-refundable unless the product sent was incorrect or faulty. Refund times may vary depending on your card provider.

Pick-up from Atelier Mannström is always free, and you can also return your order to the store at no additional cost.

For in-stock items, orders are typically processed and shipped within 1–2 business days.

Items made to order may take 1–2 weeks before shipping. If you're unsure about a specific item's timing, feel free to contact us directly.

You can pay for your online order using Visa, MasterCard, and Apple Pay. All online payments are securely processed through Stripe.

At our studio, you can pay by card.

All currently available products are displayed in our online store. Due to simultaneous orders, some items may sell out before the site updates.

If we are unable to fulfill your order after payment has been made, we will refund you in full and notify you by email.

Please note that prices may change without notice. Mannström reserves the right to modify or discontinue products or services at any time without prior notice. We are not responsible for any resulting impact to you or third parties.

Orders are shipped via Posti within Finland and typically arrive in 1–3 business days. All domestic orders include tracking. For international Express orders, we use FedEx.

Some items may require 1–2 weeks to prepare before dispatch. For specific delivery time estimates, please contact us.

After placing your order, you’ll receive a confirmation email with your order details and tracking link so you can follow your shipment in real time.

Delivery costs:
Finland – 20 €
EU countries standard – 20 €
EU countries Express – 40 €  (FedEx)
Non-EU countries – 40 € (FedEx)

All prices are in euros and include Finnish VAT of 25,5%. Postage and handling fees are automatically added at checkout. Orders are sent via Priority Mail with tracking.

Please allow up to 7 days for international deliveries.
International customers are responsible for any customs duties, taxes, or additional fees charged by their country.

Pick-up from Atelier Mannström is always free, and you can also return your order to the store at no additional cost.

You’re always welcome to visit our atelier in Helsinki. Pick-ups and returns can be arranged by appointment.
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To schedule a visit, please contact us in advance at hello@mannstromjewellery.com.

All Mannström pieces come with a one-year warranty from the date of purchase. During this period, we provide complimentary maintenance services, including cleaning, re-threading, and repairs. All work is handled by our trusted goldsmiths with great care and expertise.

After the one-year warranty period, these services remain available for a fee. We’ll always confirm the cost with you before starting any work.
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To request a maintenance or repair service, please contact us at hello@mannstromjewellery.com.
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For items purchased through a stockist, please contact them directly to begin the repair or return process.

At Mannström, every piece is made with care and intention. We believe in timeless design, quality craftsmanship, and small-batch production.
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We work closely with skilled artisans to ensure that each item is made to last—and to be loved for years to come. We are committed to thoughtful sourcing and long-term wearability over fast fashion.

Mannström values your privacy. We collect and process personal data that you provide or that we gather through cookies. This may include your name, email address, phone number, mailing address, and order history.
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We use this information to manage and fulfill orders, process payments, provide customer support, and improve our products and services. With your permission, we may also send marketing communications.
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Your data may be shared within the Mannström team or with trusted partners (e.g., for delivery or marketing). We may use platforms like Instagram to improve our advertising. Your data is never sold or shared for unrelated purposes and is retained only as long as necessary.

We use cookies to provide a smooth browsing and shopping experience. Cookies help us keep you signed in, manage your shopping cart, and understand how visitors interact with our website.
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We use both essential cookies and third-party services such as Google Analytics to gain insights and improve site performance.

If you're a resident of the EU, you have the right to access the personal data we hold about you. You can also request corrections, updates, or deletion of your information.
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To exercise these rights, contact us at hello@mannstromjewellery.com.

All transactions and disputes are governed by Finnish law. Any unresolved issues will be handled by the District Court of Helsinki.

Mannström
Pursimiehenkatu 16 D 64
00150 Helsinki
Finland
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Email: hello@mannstromjewellery.com
Phone: +358 40 706 1122

We may update these terms and policies from time to time. The latest version will always be available on this page.
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Last updated: April 16, 2025